This came across our help desk today:
Dear [website], I have spent well in excess of £1,000 with you in the last 2 years. However, I am no longer prepared to waste my time waiting for your website to work and will now be buying all my stuff from [competitor website] who have an excellent website that works properly. The website hanging and not responding has been going on for months now and you must be losing £’000s of business while this persists.
customer – in response to a SuiteCommerce hosted website
This is a customer that took the time to write. But, the reality is most customers would not take the time.
This is the underlying problem with the Netsuite SuiteCommerce Advanced e-commerce platform. At its most basic, the technology works against your customers and business goals. Server latency, “Time to First Byte” and ongoing problems with javascript execution in the backend means your customers’ experience and journey is permanently negatively impacted.
